Shipping and Return Policy
FAST LOCAL DELIVERY (West Kelowna and Kelowna only)
- Free and fast local delivery on orders over $50.00. Call us at 250-768-4558 if you wish to shop the numerous other in-store brands. Currently, Nature’s Sunshine is only available to order online.
- During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available within West Kelowna or Kelowna.
- Orders placed before 3pm Monday to Thursday will be delivered after 5:30 pm the end of the next business day. Orders placed on Friday or week-ends will be delivered on Monday after 5:30 pm.
SHIPPING IN CANADA
- Free on orders over $75.00* (before taxes) anywhere in Canada.
* Additional charges may apply to Yukon, NWT, and Nunavut, based upon weight. Parcels are sent using Canada Post Expedited Parcel Service.
- All items purchased are shipped via Canada Post from West Kelowna, B.C.. Heavy items over 1kg or bulky items may require additional charges.
- Orders are generally shipped within 24 to 48 hours using Canada Post. Canada Post's delivery standard is 2 - 7 days.
- If you would like to add other items that are not Nature’s Sunshine to your order, please contact 250-768-4558 for assistance.
NOTE: If you ordered from the Thrive Naturals Distribution Center these are separate from Thrive Naturals.ca (brick and mortar store at 2454 Dobbin Rd, West Kelowna) online orders. The orders placed at the Thrive Naturals Distribution Center are not fulfilled at Thrive Naturals located at 2454 Dobbin Road, West Kelowna. Shipping times vary from 7 to 10 business days via Canada Post.
STORE PICKUP and CURBSIDE SERVICE (phone orders) – 2454 Dobbin Road, West Kelowna
- No minimum order size. Phone orders only accepted at this time.
- Orders can be picked up during regular store hours, and are generally ready within 2 hours. Call us at 250-768-4558 if you wish to shop the numerous other in-store brands.
We pride ourselves not only by the products we sell, but with the service we provide. If you are unhappy with a product that you purchased from ThriveNaturals.ca please let us know by calling 250-768-4558 or emailing firstname.lastname@example.org .
Full refunds are provided for unopened products returned to store no later than 30 days from date of purchase.
- Return shipping is at the expense of the customer.
- A copy of your receipt is required with the product for a full refund.
- Refunds are not accepted on opened items.
If you wish to return an item purchased from the Thrive Naturals Distribution Center, please refer to https://distribution.thrivenaturals.ca/pages/shipping-returns for shipping and return information.