Skip to content
10% OFF NATURE'S SUNSHINE & FREE LOCAL DELIVERY & SHIPPING ACROSS CANADA*
10% OFF NATURE'S SUNSHINE & FREE LOCAL DELIVERY & SHIPPING ACROSS CANADA*

Privacy Policy

When you purchase something from Thrive Naturals online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

In order to protect the privacy of its users, Thrive Naturals has adopted the following policy:

GENERAL INFORMATION 

When you use the Website some basic general information is collected. This information is used to improve the Website and make your use of the Website as enjoyable and efficient as possible. Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have when using the Web site. This general information is used internally in connection with Thrive Naturals  business, including marketing and advertising efforts

PERSONAL INFORMATION; CHANGES TO PERSONAL INFORMATION

When you set up an account on the Website or purchase an item from our order desk on the Website, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) payment method and information; (viii) items purchased from us; and (ix)browsing, buying and selling patterns (collectively, "Personal Information")'.

You can change or update your Personal Information on the Website by changing your account information.

COOKIES

Our cookies, which are small pieces of information that are stored by the web browser on a computer’s hard drive, help us facilitate customers; visits to Thrive Naturals cookies tell us when a user is a repeat visitor to our site, and let us know how he or she found us. They also allow us to automatically link our customers to their personalized accounts, including shopping baskets and Personal Shopping Accounts. Most Web browsers automatically accept cookies. Please check your browsers guidelines should you wish to reject cookies.

USE/SHARING OF PERSONAL INFORMATION

In order to provide you with the goods that you purchase on the Website, we need to ask for your name, shipping, and billing addresses and payment information or credit card number(s). If you also give us your email address, we use it to provide you with information about your order and its status. We also may occasionally send out emails, including newsletters, to people who have placed an order online, offering them more great deals and valuable information. Your phone number will be used by Thrive Naturals only in the event that our customer service representatives need to contact you about an order you have placed.

Thrive Naturals currently does not share with any third party any Personal Information that is obtained from our customers who have purchased merchandise. Notwithstanding the foregoing Thrive Naturals  will not divulge any users Personal Information not identified above to any third party without such users prior consent.

SHOPIFY

Thrive Naturals is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Unsubscribing from Site Emails

If you do not want to receive promotional emails about Thrive Naturals please follow one of the three options below:

  1. You may "unsubscribe" when setting up your account. When providing your account information, simply uncheck the box on the notice that asks whether you would like to receive email updates about our new features, services, and special offers, and we will not send you any promotional information via email. Click here to unsubscribe now.
  1. When you receive an email from Thrive Naturals, you will be provided with a link that allows you to stop the delivery of email messages from us. If you decide to use the option to "unsubscribe"; you will no longer receive special offers, valuable coupons, new product introductions, and informational health and wellness newsletters.

PARENTAL CONSENT

Our privacy policy prohibits us from accepting members who are under the age of 13. Children under the age of 13 are free to explore our site, but should they wish to become members or make a purchase we require that they do so through their parents account.

LINKS

Thrive Naturals would like to inform you that anytime you click on the links (including advertising banners), which take you to third-party web sites, you will be subject to the third parties; privacy policies. While we support the protection of our customers' privacy on the Internet, Thrive Naturals  expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@ninelife.ca